Frequently Asked Questions
Kindly select your relevant questions below or contact us should you require further information
Do the rates include breakfast?
Breakfast is not provided and the rates quoted are room only .
Is the reception open 24 hours?
The reception is open between 7.30am and midnight. You will be given a front door key to come and go as you please at any time . If you are arriving late please contact us so we will wait for you .
What is the latest time we can check in?
Check in after midnight is also possible, however it should be arranged with the hotel prior to arrival.
What shall we do if we expect to arrive at the hotel after midnight?
Once you have made a confirmed reservation, please contact the hotel via email to inform about your late arrival. We will wait for you .
Is it cheaper to book direct?
Booking direct is the cheapest method. Book through facebook (Fairway Hotel London) and get a further 5% discount . We will also beat any price form other sites .
Do you accept Euro?
Yes, we accept Euro at a daily rate and we guarantee it is the best you will find in London.
Do you have exchange service for guests?
Yes, we exchange Euro to British Pound only. We do not accept dollars or any other currency.
Can somebody call us while we are staying at the hotel?
We do not have phones in our rooms, however we are happy to take a message for you.
Is there wi-fi in the hotel?
Yes, we have wireless internet in rooms.
Do we have to pay for wi-fi service?
Wireless internet is free of charge.
Do you accept card payments?
Yes, we accept major cards (MasterCard, Visa, Maestro, Visa Debit, Delta, and Switch Card). Please keep in mind that there is an administration charge of 3% on any card payments except UK issued debit cards. Overseas debit cards are treated as credit cards.
Do we get a discount if we book for a group?
If you are making a reservation for a group of at least 5 rooms, please contact us directly for a discount. You may of course make an online booking, however, there would not be any discount for online group bookings.
What is the largest room you have?
We have various types of rooms. We have rooms for 1 person to 4 persons (max).
Can we have a baby cot?
Unfortunately, we do not have a baby cot.
Is it possible to have an extra bed in the room?
Unfortunately, it is not possible to have an extra bed in the room.
Is there a lift at the hotel?
Unfortunately, we do not have a lift in the hotel. If you are not able to climb stairs, please contact us to arrange a lower floor for you. Please do not hesitate to ask us for help with luggage.
Is smoking allowed in the hotel?
It is not allowed to smoke in the premises.
Do you have a smoking room?
Unfortunately, we do not have any smoking rooms. It is illegal to smoke in public places in the UK.
Do you have adjoining rooms?
Unfortunately, we do not have any adjoining rooms; however we do have rooms next to each other. You may contact reception for further details and availability.
We made a booking for 2 rooms. What shall I do to ensure that they are close to each other?
Please contact us with your request once you have received your confirmation.
What does Budget En-suite mean?
Budget En-suite rooms have the same features as En-suite rooms; the only difference is the location of the rooms. Budget En-suite rooms are located in the lower ground floor (basement) or on the ground floor but with a smaller bed .
Does room rate include taxes and VAT?
Yes, you only pay the room fee you see. There is nothing additional on top except card fee.
What are the check-in and check-out times?
Check-in from 2pm, and check out by 11am.
When should we pay?
Payment is due on arrival. Please beware that some websites charge when the booking is made.
Can we store our luggage at the hotel?
You may store your belongings at the reception for free of charge for the day of departure or arrival. We do not take any responsibility for the left luggage. You may store luggage at a secure place overnight which would cost £4 per item per night.
Do you have hairdryer in room?
Yes, we have. If you cannot find a hairdryer in room, please collect one from the reception.
Can we use iron and ironing board?
Yes, we have iron and ironing board at the reception which is available to all guests.
Can we book a single room for 2 persons?
Unfortunately, all rooms need to be filled how they are let out .
Can we have a triple room with 3 separate beds?
Most of our triple rooms have 1 double bed and 1 single bed. Please contact us to learn about the availability of a triple room with 3 single beds.
Why are the rates so high for some dates?
On a weekly basis, Saturday has the highest, and Sunday has the lowest rate. And summer rates apply from April to end of autumn, and winter rates apply until end of March.
How can we reach the hotel?
Please see our location page for detailed information and maps.
Can we reserve a room without a credit or debit card?
It is not possible to make an online booking without a card. You should contact the hotel directly either via by email or by phone. In special circumstances such as with regulars we will try to help if we can .
We have a child of 5 years old; do we have to pay for him?
Our child policy is for children upto 7 years old. If you are happy to have your child (max 7 years old) in your room with the existing bedding, we have no rejection to it. Please keep in mind that we cannot provide you with an extra bed or a baby cot. We can only accept 1 child under the child policy. If you have 2 or more children under 7 years old, you may be asked to pay for an adult fee for the 2nd child.
Are the rates quoted per person or per room?
Our rates are per room, not per person.
How can I modify my reservation?
If you made your reservation online, you would need to modify your reservation on the same website. If you made a direct booking, please contact us with your reference number.
How can I cancel my reservation?
If you made your reservation online, you would need to cancel your reservation on the same website. If you made a direct booking, please contact us with your reference number.
Are you close to London attractions?
We are located in Zone 1, which is the central zone. Kings Cross station is just a minute away.